CURRICULUM VITAE Profile Employment Summary Qualifications Current Employment Last Employment Interests   Graham William Hearn. Married Own Transport Age: 44 Date of Birth: 18.7.66   PROFILE A Production Support Analyst specialising in Control-M with several years experience in both troubleshooting & upgrading the Productions environments and testing and upgrading the UAT and Development environments . With emphasis on reducing the size of the database. Improved reporting on various aspects of the product and speeding up the Newday process. Recently called into help our team in Zurich to successfully upgrade them to 620 after helping them redesign there environment. Also migrating the London environments from 224 to 620, with several years of experience with Sybase and 3 years with Oracle databases. Whilst at CSFB as a Production support technical analyst (special projects) in a fast changing multinational banking environment with experience in both Operations and Production support/systems areas and also held a managerial post. Represented the company in NY as a technical team member responsible for Control-M. ·       10+ Years experience on PC's, including:- MS Office products & various drawing packages, Windows 3.xx  through to XP and 2003 Server. Internet & WWW development (personally & Intranet) as well as Various PC to Host comms software  packages i.e. PCT (PC6530) PC to Tandem & Talking Windows , Exceed, Putty and Network packages Also using Quetzal & Remedy Fault logging software. ·       6 yrs. DEC VAX Experience, including:- Media Scheduling (MSV), Control-M, PCM, Autosys,  Perfect Disk, using applications such as Millennium, Cumulus, Devon, Swift, Rolfe & Nolan, Fastwire, PeopleSoft, Wall Street + others On a Multi node Production cluster. ·       5 Years experience on TANDEM form NON STOP II (TXP on B40), 4 years experience on VLX, CLX ,, RISC CLX and TXP (C30.08) including:- Guardian 90, TMF, FUP, PUP, SCF, TMDS,  CMI, Expand, Pathway, Netmon, Spooler and Peruse. 4 yrs. experience with Viewpoint, Atlas Internet, Multibatch. ·       Currently working with Solaris , Linux ,  XP and  VMS 7.2-1 on my home (10base-T) network  Back to top    EMPLOYMENT SUMMARY 2002 - Current DEUTSCHE BANK (Control-M Consultant / Ops Analyst / 2006 became AVP and Permanent Staff) Deutsche Bank is one of the leading international financial service providers. With roughly 78,000 employees works wide, the bank serves more than 12 million customers in 75 countries worldwide; more than half of the bank´s staff work outside Germany. The UK currenlty has 7,000 employees 1994 - 2002 CREDIT SUISSE FIRST BOSTON LTD Production Support Technical Analyst (Special Projects).(AVP) Credit Suisse Group is a world-leading financial services company, advising clients in all aspects of finance, around the world 1992 - 1994 QUICK EUROPE LTD.(Ops Analyst/Systems team member) A Financial information provider dealing in both real-time and historical representation of data. A world wide service provider. 1989 - 1991 FINANCIAL TELECOMMUNICATIONS LTD.(Operator/Shift leader) A Company concerned with the transfer of financial data between Japan, London and New York.  Back to top   QUALIFICATIONS 9 CSE PASSES Course Provider Duration Date Certificated BTEC in Public Admin Newcastle College 2yr Day Rel 89-90 Yes VOS Users Course Stratus 3 days Jun 90 Yes Tacl Programming Tandem 1 week Jul 92 Yes Influencing & Negotiation* CSFB 1 day Sep 96 No Motivation & Change* CSFB 1 day Oct 96 No Assertiveness* CSFB 1 day Oct 96 No Coaching & Mentoring* CSFB 1 day Nov 96 No Introduction to Investment Banking* CSFB 2 days Sep 98 No Principles of Management Invicta 1 week Sep 98 Yes First Aid Simpson Training Service 1 day Nov 98 Yes Solaris Unix 2.X Fundamentals Sun 2 days Mar 99 Yes Working Internationally* Global Integration 1 day Jul 99 No Omniback II Ver A 3.0 HP 3 days Sep 99 Yes Command Post BMC 4 days Oct 99 Yes MS Project* Key Training 3 days Feb 00 Yes Planet Physical Network Management Planet 1 week Jan 01 Yes BMCS-CE BMC Exam Oct 04 Yes Control-M Delta Course BMC 1 day Dec 04 Yes Mastering Unix Shell Scripts QA-IQ 4 days Jul 07 Yes Perl Programming QA-IQ 5 days Sep 07 Yes           Currently studying for BSc (Honours) Computing and Systems Practice (via Open University) M150 - 2008 - Active  * Denotes Company Internal training course  Back to top   CURRENT EMPLOYMENT DEUTSCHE BANK 6/8 Bishopsgate EC2N 4DA London Length of service (2002 - current) 2002 - 2006 Contractor 2006 - Current Permanant (Control-M Consultant / Ops Analyst / 2006 became AVP and Permanent Staff) Environment - Unix ( Solaris, AIX ) Linux & Wintel Working in the Product Support Group focusing on Control-M, Deutsche Bank use the product extensively and have a very good working relationship with the Vendors. In my time with the company I have provided the following added value :- Main Achievements Upgraded from 224 to 620. Redesigned and assisted in migrating Zurich environments. Produced 620 online web based training guide. Reduction in the newday time by 50% (on 2.2.4 with Sybase 11.9.2) Introduced Database defragmentation (Sybase only ) Installed CM/EM 6.1.0 on NT with CTM on MSSQL and ECS on ORACLE/Orbix Identified and reduced redundant data. Building Control-M 2.2.4 ( on a utility server ) Improving performance over all Identifying the impact of cyclic jobs Installing VMS agent on Alpha platform Developed scripts to get key data from Control-M for problem resolution Creating a web site served out from my laptop that provides key information on resolving and understanding issues and providing statistical information on Control-M I am currently developing and enhancing a mysql database and using PHP & Perl to create dynamic web pages based on static and dynamic Control-M and ECS data.  Back to top   LAST EMPLOYMENT CREDIT SUISSE FIRST BOSTON LTD 1-5 CABOT SQUARE. LONDON E14 Credit Suisse First Boston is a Multinational Bank with the majority of its computing work taking place overnight. The working environment includes the operation & monitoring of many varying systems and  applications. The Production  Support Group provide both support staff and end users with assistance as well as liaising with several other departments to ensure deadlines are met. Length of Service 1994 - 2002 Environment - Unix (Solaris) & Wintel Current Title Production Support Technical Analyst (Special Projects).(AVP) Starting Position :- Operator 95 ( Shift Deputy 96 - Shift Supervisor 97 – Shift Manager 98) Main Achievements: Project Managed, built and configured Prod, DR, UAT and Dev Control-M & ECS new infrastructure Cross Training on UNIX and VAX systems After a Data Centre merger Cross training on other applications and platforms. Training Operators/Supervising Staff Enhancing and Creating Procedures. Creating programs to assist in the monitoring and running of the overnight. Successfully and efficiently executed the following duties :- Deputising for the Operations Manager in his absence Managing the provision of online services to the business within agreed service levels Continually checking the Datacentre for any environmental and infra structural abnormalities Looking into ways of improving the environment and working processes Assisting with the management of costs e.g. head count, overtime, contractors etc. Ensuring adequate staff cover is available 365 days a year Keeping abreast with current technologies Being fully conversant with current system configurations on a global basis Being fully conversant with the current organisation chart on a global basis Ensuring that shift staff are aware of current issues and procedural changes Problem managing system, application and environmental outages. Reviewing shift staff on a regular basis against "role guide" objectives and shift strategy Continuing to build and then maintain sound working relationships with support teams Ensuring that all problems are firstly reported and secondly resolved in an appropriate time scale Ensuring that your team are fully aware of the contents of the standards & procedures manual Increasing the profile of the Data Centre by creating a process to fix common problems Participate in the recruitment, selection and development of staff. VAX Rebooting (production and development systems). Releasing support accounts. Actioning adhoc job requests. Monitoring the overnight (Cumulus, Swift, Millennium .etc.) Tandem Rebooting (production and development systems). Resetting terminal sessions (lan and direct connections) Monitoring the overnight (Atlas, Multibatch, Viewpoint Control-M Autosys) Creating and actioning adhoc job requests. Other duties include:- Maintenance of voice recorders, Lan tape backups, production nightly backups on all systems, restores to various systems as part of the overnight, liaising with the development/disaster recovery site. Recall and ordering of media & general control of secure data centre operational environment.  Back to top     QUICK EUROPE LIMITED, 65 CLIFTON STREET, LONDON EC2A 4JE Quick Europe is a Japanese owned company providing Financial Information via a Tri-Polar Network. A considerable number of financial companies contribute to Quick's database. The data is presented to clients via a terminal called a Q10E. this allows enquiries of Realtime data, Graphs and Historical data as well as Financial News items from  acknowledged vendors. A Q10E Emulator for the PC exists for use in the Windows 3.1 environment. Quick also produce the Quick Databoard which displays items from the Q10E's database on a large board with text displayed in three colours. 1992 - 1994 Systems Engineer Starting Position :- Operations Analyst 92 – Systems Engineer 93 Main Achievements: Training Operators. Monitoring and maintaining of the Production Systems. Liaising between Systems and the Operators to develop the best environment for the company's products. Writing and maintaining operational documentation. Developing standard procedures for the co-ordination of checklists with Tokyo and New York. Successfully and efficiently executed the following duties :- TANDEM Powering up and down both Live and Development Systems.(CLX,VLX,TXP) Providing assistance to operations for resolution of Operational problems and incidents. Dealing with Contributor problems (from Modem - Tandem Out) Creating Macros for Operators and new Applications. Assisting with design and testing of new Applications. Producing reports for Group and Tandem events. Assisting in the carrying out of ad hock projects within Systems. Liaising with Tokyo and New York in problem resolutions whilst being aware of various time differences and Operational procedures. Providing 24 Hr pager support.  Back to top   FINANCIAL TELECOMMUNICATIONS LIMITED 46-50 GUN STREET, LONDON E1 6AH FITEL is a Japanese owned company providing a Global Securities Settlement System via EQUINET and  GLOBALINK. The products run on Tandem and Stratus respectively. Equinet is an Interface /  Menu presentation to the  BESS System (Banking Electronic Support System) created by Logica Data Architects. The Hughes network was introduced to allow greater control over the communications environment. 1989 - 1991 Team Leader Starting Position :- Operator 89 ( Shift Deputy 90 – Team Leader 91 ) Main Achievements: Development of a standard procedure for daily tasks which was incorporated into daily housekeeping. Creating a user friendly front end for a PC. Successfully and efficiently carried out the following duties:- Tandem Powering up and down the LIVE system and associated hardware, i.e. PUPping up the lines, PPD and PUP listdev. Billing the clients on a monthly basis. Monitoring of trades and E-mails in and out of the system. Monitoring and controlling of the X25 and Telex Lines via hardware and software. Constant contact with customer support both in America and Japan via phone and fax. Stratus Monitoring users, restricting access, monitoring trades and E-mails and running backups etc. Switching nodes internationally as part of the daily routine. Starting and stopping servers and reporters. Checking the system is live and available. Intersite communications. Hughes Monitoring the network, checking status of links and lines. Remote testing of modems, printers and terminals. Knowledge of switching cards to maintain fault tolerance packet exchange.  Back to top      Interests Computers , Databases and Web technologies  Currently studying for BSc (Honours) Computing and Systems Practice (via Open University) Taking part in sporting challenges , Toughguy ( Winter and Summer) , Triathlon , ½ Marathon and British 10K annually. Juggling and Unicycling  Back to top   [index] [cv] [links] [in_depth]